Privacy Policy & Booking Terms

1. Introduction

Fez Cultural Tours ("we", "us", "our") is a private tour operator based in Fez, Morocco. We operate the website https://www.fezculturaltours.com and offer private guided tours throughout Morocco.

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, why we collect it, and how it is used when you use our website or book a tour with us.

By using our website or submitting an inquiry, you agree to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our services.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact details: Your first name, last name, and email address when you submit an inquiry form.
• Communication content: Messages you send us via our inquiry form, email, or WhatsApp, including your travel dates, group size, tour preferences, and any special requirements.
• Booking information: When you confirm a tour, we collect details needed to complete the booking — including group size, arrival/departure details, dietary requirements, and payment confirmation.
• Technical data: When you visit our website, we may automatically collect your IP address, browser type, device type, pages visited, and time spent on pages (via analytics tools, if enabled).

We do not collect or store credit card numbers or sensitive payment data. Deposits are processed via PayPal, which has its own privacy and security policies.

3. How We Use Your Information

We use the information we collect for the following purposes:

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We only share your data in the following limited circumstances:

• With our guides and drivers — only the information they need to conduct your tour (e.g. your name, group size, dietary requirements, arrival details).
• With accommodation providers — your name and booking dates are shared with hotels, riads, and desert camps where you will be staying.
• With PayPal — when processing your deposit payment. PayPal's privacy policy governs the handling of your payment information.
• With legal authorities — if required to do so by law or in response to valid legal requests from public authorities.

5. Cookies

Our website may use cookies — small text files stored on your device — to improve your browsing experience. We use the following types:

You can disable cookies in your browser settings at any time. Note that some website features may not function correctly if cookies are disabled.

6. Your Rights

Depending on your location (including EU/UK residents under GDPR), you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at contact@fezculturaltours.com. We will respond within 30 days.

7. Data Security

We take the security of your personal data seriously. Our website uses HTTPS encryption (SSL/TLS) to protect data transmitted between your browser and our server. We limit access to your personal information to only those team members who need it to service your booking.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected — typically for the duration of your booking and up to 2 years afterward for accounting and legal compliance. After this period, your data is securely deleted.

8. Booking & Payment Terms

Deposit

A non-refundable deposit of 20% of the total tour cost is required to confirm your booking. This deposit secures your accommodation, vehicle, and guide. The deposit is payable via PayPal and must be received within 48 hours of your booking confirmation to hold your reservation.

Balance Payment

The remaining 80% of the total tour cost is due upon arrival in Morocco, before the tour commences. Payment is accepted in Euros (EUR) or Moroccan Dirham (MAD) — cash only. We do not accept card payments for the balance. Please plan accordingly and arrive prepared.

Pricing

All published prices are per person, based on a minimum of 2 people traveling together, unless otherwise stated. Solo travelers are welcome and will receive a custom quote. Prices may vary depending on group size, travel dates, and specific accommodation or activity requests. All prices include applicable Moroccan taxes.

What Is Included

Unless otherwise stated, our tours include:

• ✓Private air-conditioned 4x4 vehicle and experienced driver
• ✓Professional licensed local guide
• ✓Accommodation as specified in the itinerary (hotels, riads, desert camps)
• ✓Breakfasts and dinners (as stated per tour itinerary)
• ✓Camel trekking experience (on desert tours)
• ✓All fuel and transport costs between tour destinations

What Is Not Included

• ✗Lunches and beverages (unless stated)
• ✗Entry fees to monuments, museums, and UNESCO sites
• ✗International and domestic flights
• ✗Travel insurance (strongly recommended)
• ✗Personal expenses and shopping
• ✗Tips and gratuities (discretionary)

9. Cancellation Policy

All cancellation requests must be submitted in writing via email to contact@fezculturaltours.com or via WhatsApp to Fez Cultural Tours at +212697540383. Verbal cancellations are not accepted.

Force Majeure: In the rare event that a tour must be cancelled by Fez Cultural Tours due to circumstances beyond our control (natural disaster, government travel advisories, civil unrest, or pandemic restrictions), you will receive a full refund of all payments made or the option to reschedule at no extra cost.

10. Traveling With Children

Morocco is a wonderful destination for families, and we warmly welcome children on our tours. We adapt our pace, activities, and meal choices to suit families with young travelers.

Please inform us of the ages of all children in your group at the time of inquiry so we can plan appropriate accommodation, meals, and activity levels. Children must be accompanied by a parent or legal guardian at all times during the tour.

11. Entry Requirements

Citizens of most Western countries — including the United States, United Kingdom, European Union member states, Canada, Australia, and many others — do not require a visa to enter Morocco for stays of up to 90 days.

All visitors must hold a valid passport with at least 6 months of validity beyond the intended date of entry into Morocco.

Entry requirements can change. It is the sole responsibility of each traveler to verify current visa requirements, entry conditions, and any travel advisories issued by their government before departure. We recommend checking with your nearest Moroccan embassy or consulate and your own government's official travel advisory website.

Fez Cultural Tours accepts no liability for any traveler denied entry to Morocco due to insufficient documentation.

12. Health & Medical Advice

No specific vaccinations are legally required to enter Morocco. However, we recommend ensuring your routine vaccinations (including tetanus, MMR, and hepatitis A) are up to date before travel.

Travelers with pre-existing medical conditions should consult their GP or a specialist travel health clinic at least 4–6 weeks before departure. Please inform us at the time of booking of any medical conditions, allergies, or mobility restrictions so we can make appropriate arrangements.

Morocco has pharmacies in all major cities and towns, as well as good-quality hospitals in Fez, Marrakech, and Casablanca. Our guides carry a basic first aid kit and can assist in accessing medical care if needed during your tour.

Medical information provided by Fez Cultural Tours is general guidance only and does not constitute professional medical advice. Always consult a qualified healthcare provider.

13. Limitation of Liability

Fez Cultural Tours acts as a private tour operator and arranges services — including accommodation, transport, and guiding — on behalf of travelers. While we take every reasonable precaution to ensure the quality and safety of our tours, we cannot be held liable for:

• Injury, illness, loss, or damage arising from participation in optional activities (e.g. camel trekking, sand boarding) undertaken at the traveler's own risk.
• Acts of God, natural disasters, civil unrest, government actions, or other force majeure events beyond our control.
• Loss or theft of personal belongings during the tour.
• Flight delays, cancellations, or missed connections that affect tour start times.
• Services provided by third-party suppliers (hotels, riads, restaurants) that do not meet traveler expectations.

Our maximum liability in any circumstance shall not exceed the total amount paid by the traveler to Fez Cultural Tours for the affected tour.

14. Changes to This Policy

We reserve the right to update this Privacy Policy and Booking Terms at any time. Changes will be published on this page with an updated effective date. We encourage you to review this page periodically. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

For bookings already confirmed prior to any policy changes, the terms in force at the time of booking confirmation shall apply.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about your personal information, please contact us:

This document was last reviewed and updated in March 2026.